• Professional Computer Support

    We've been selling, installing, and supporting business computer systems for years and we know that computer failure is a nightmare for any small business.

    We offer ad-hoc support for companies who just need occasional help or contract support for added piece of mind and lower overheads.

    Read more about Support Options
     

Computer Repairs and Support

Computers have an annoying tendency to break down at just the wrong moment. We aim to fix your PC problems with the minimum of fuss. We fix computers both on an ad-hoc basis and a contracted support basis.

Ad-hoc Repairs

If you bring your computer into our workshop, we will give you a free diagnosis at no obligation to proceed with the repairs. Alternatively, we can visit your premises to sort out your problem. Our friendly engineers will explain to you, jargon-free, what went wrong and how you may prevent further issues in the future.

For ad-hoc support, we are usually able to come out the next working day after you make a call to us. Prices are as follows:

  • £40 per hour for workshop labour (not including free diagnosis)
  • £45 for the first hour of a call-out, and £22.50 for subsequent half-hours

Support Contract: TotalCare

For peace of mind, you might like to take out a support contract with us, in order to prevent large individual repair bills. For a low fixed monthly fee, our TotalCare packages will give you many benefits:

  • Free call-outs if your computer has problems
  • Free virtual call-outs for remote assistance
  • Reduced workshop labour costs
  • Weekly over-the-internet health checks to monitor potential problems
  • Our advice on maximising your machine's performance
  TotalCare Bronze TotalCare Silver TotalCare Gold
Price per PC £15 / month £20 / month £25 / month
Office Visits per year 2 hour 4 hours 6 hours
Virtual Call-outs per year 2 half-hours 4 half-hours 6 half-hours
Workshop Labour £30 / hour £15 / hour FREE
Weekly internet health checks Yes Yes Yes

 

 

Call us on:

023 9298 8855

What our customers say...

"When running a publication company with monthly deadlines, it is paramount that our IT runs smoothly and continuously. Marc and his team at BEA Solutions have supplied and looked after The Directory Group's IT Support for the past 3 years, and I have to say that the service we receive is superb!

BEA Solutions helps with all aspects of our hardware, software and systems and on the rare occasions that we have had problems with our computers, they have responded in a speedy and efficient manner – with the minimum disruption to my business.

I would thoroughly recommend BEA Solutions for IT Support for any business."

- Denise Lloyd
The Directory Group

 

New Computers and Software

Our partnership agreements with manufacturers like Toshiba and Fujitsu allows us to offer top-quality, reliable kit at competitive prices. As a small business selling to other small businesses, we understand that you don't want unnecessary, costly features with your PCs. We pride ourselves in talking to you to find out exactly what you need and then providing exactly that. So if your business needs new computers or software, get in touch!


New Installations

If your business is moving premises or setting up a new office, we offer a complete service from start to finish to get your office set up with all the necessary technology. From the cabling through to phone lines and broadband and on to new PCs, printers and servers - we will organise the lot.