Computer Repairs and Support
Computers have an annoying tendency to break down at just the wrong moment. We aim to fix your PC problems with the minimum of fuss. We fix computers both on an ad-hoc basis and a contracted support basis.
Ad-hoc Repairs
If you bring your computer into our workshop, we will give you a free diagnosis at no obligation to proceed with the repairs. Alternatively, we can visit your premises to sort out your problem. Our friendly engineers will explain to you, jargon-free, what went wrong and how you may prevent further issues in the future.
For ad-hoc support, we are usually able to come out the next working day after you make a call to us. Prices are as follows:
- £40 per hour for workshop labour (not including free diagnosis)
- £45 for the first hour of a call-out, and £22.50 for subsequent half-hours
Support Contract: TotalCare
For peace of mind, you might like to take out a support contract with us, in order to prevent large individual repair bills. For a low fixed monthly fee, our TotalCare packages will give you many benefits:
- Free call-outs if your computer has problems
- Free virtual call-outs for remote assistance
- Reduced workshop labour costs
- Weekly over-the-internet health checks to monitor potential problems
- Our advice on maximising your machine's performance
| TotalCare Bronze | TotalCare Silver | TotalCare Gold | |
|---|---|---|---|
| Price per PC | £15 / month | £20 / month | £25 / month |
| Office Visits per year | 2 hour | 4 hours | 6 hours |
| Virtual Call-outs per year | 2 half-hours | 4 half-hours | 6 half-hours |
| Workshop Labour | £30 / hour | £15 / hour | FREE |
| Weekly internet health checks | Yes | Yes | Yes |
Call us on:
023 9298 8855
What our customers say...
"When running a publication company with monthly deadlines, it is paramount that our IT runs smoothly and continuously. Marc and his team at BEA Solutions have supplied and looked after The Directory Group's IT Support for the past 3 years, and I have to say that the service we receive is superb!
BEA Solutions helps with all aspects of our hardware, software and systems and on the rare occasions that we have had problems with our computers, they have responded in a speedy and efficient manner – with the minimum disruption to my business.
I would thoroughly recommend BEA Solutions for IT Support for any business."
- Denise Lloyd
The Directory Group


